"I would like to say that my experience at Lynchburg H-D was absolutely superb, way above the call of duty! I was broken down on Rt29, 10mi S of town when I called for a tow. Marcus arrived within 15min and his upbeat, encouraging comments about getting me back on the road were comforting to a forlorn traveler, a long way from home. We chatted about local history, including nearby Appomatox and my stress gave way to his confidence and enthusiasm. Arriving at the Service Dep't, I was greeted by Brian ("Boo") and Kiefer, who, again, assured me my bike would be taken care of and Lee rolled her in for a look-see. I was shown to the lounge and coffee and settled in to ESPN. Shortly, word came that it was a more serious job, Lee showed me the damage done by the faultily installed clutch. He gave me several options, depending on either stop-gap or extensive I was willing to make the repairs. I opted for the latter and Boo gave me a detailed estimate of the parts and cost. Marcus was dispatched to Roanoke and other parts were overnighted. Julie, in Accessories was very helpful in researching hotels with eateries nearby. Marcus drove me to the Fairfield Inn (with a Chili's next door). BTW, he is an upstanding fellow and a great representative of your dealership. Next day, I got a call that the parts were in and work was underway to get me on the road that afternoon. Wow, that's customer service! Around 4pm, Marcus picked me up and I was thrilled to see Lee take her out for a final test ride. He had bagged up the burned out parts to show the local mechanic and offered to box up and ship the damaged assembly, if needed. In summary, your people gave me their all and their eagerness to get me going left a lasting impression of dedication and professionalism rarely seen these days. Hats off to Lynchburg H-D! I am looking forward to returning to Lynchburg some day solely due to the outstanding treatment I got from you! Best regards, JT"
John Taylor